Amidst the outbreak of COVID-19 coronavirus, the health and safety of our customers, drivers, team and the wider community is our top priority. We believe Sherpa, and companies similar to us, will have an important role to play in the weeks to come.

We understand that you may have a lot of questions and we’re doing our best to be as responsive and transparent as possible. To that end, here is a summary of some of the changes we’re making to our platform and service.

Contactless Delivery

Sherpa has moved to a ‘Contactless Delivery‘ scheme to abide by the social distancing regulations set forth by the Department of Health.

What does this mean?

  • Deliveries will no longer require a signature from the recipient. Drivers will now photograph items, note the recipient’s name and relation as proof of delivery. 
  • No photo proof will be acquired for alcohol deliveries. The recipient’s name and relation will serve as proof of delivery.
  • For deliveries requiring an ID check, recipients are asked to display their ID where visible for the driver to note the details. We discourage the unnecessary exchange of physical contact between the recipient and driver.

Download the full Sherpa ‘Contactless Delivery’ PDF.

To ensure these changes are implemented smoothly, all non-alcohol deliveries from March 19, 2020 have been set to ‘Leave Unattended‘ by default. Users will still be able to deselect this (Leave Unattended) option. However, Sherpa strongly advises against this to minimise any unnecessary contact between your recipients and our drivers.

Delivery & Driver Support

Our Operations and Customer Support teams in Australia and Manila are working remotely and well-equipped to assist you with delivery support. Please note we are currently experiencing a surge in delivery volumes which may affect delivery and support response times. We appreciate your patience and understanding.

Stopping the Spread

If a Sherpa driver notifies us (or is reported) to be tested positive for COVID-19, we will temporarily deactivate their account until they’re able to confirm they are medically cleared.

Our team is closely monitoring the rapidly evolving situation. We will continue to take action, and adjust our plans as necessary, to help protect the community during this difficult time.